News

What United Airlines Should Have Done And What They Need To Do Next

By now this subject has reached all levels of sensitivity as more and more facts have rolled out about laws broken and who is to blame and how much was lost in terms of financial and reputational capital. I had to wait to learn more before writing this post but let me recap for those who haven’t been in the loop. In sum, United Airlines overbooked their flight and when they didn’t get enough volunteers to give up their seat, one man, a Dr. David Dao was asked to give up his seat, Dr. Dao refused, he was beaten by …

Continue Reading